A message from our founder:
This time of year, we often field inquiries from prospective customers that go something like this:
“I want to buy a realistic, high quality artificial Christmas tree. I’ve done my research, and I’m deciding between Balsam Hill or Frontgate. Is there a big difference?”
The short answer: YES!
Now, before I get into this topic, let me say that I think Frontgate is a great company, and that I’m personally a very happy Frontgate customer. If you haven’t tried their bath towels, I highly recommend them – they are terrific quality and very reasonably priced. I use mine daily.
This being said, when it comes to artificial Christmas trees, there is a huge difference between Frontgate vs. Balsam Hill. Here are some of the things you may want to consider:
Frontgate is a very large, well-known catalog retailer. You probably receive their catalogs (they will mail 83 million this year) and see them in SkyMall when you fly. They sell thousands of different product categories in the home décor and outdoor markets, and are owned by Cornerstone, a subsidiary of HSN (Home Shopping Network). Altogether, the company is a $3 billion dollar enterprise.
Balsam Hill, on the other hand, is a privately owned, much smaller company. While we may sell more Christmas trees than Frontgate, we do not have the benefit of having as large an audience. On the positive side, we are focused on our goal to design, manufacture, and sell the highest quality, most realistic artificial Christmas trees available in the world.
Each of our Balsam Hill Christmas trees is conceived by our internal team in California, designed by our designers, and prototyped in our R&D center in China before they are made by hand in China. I still serve as our lead Christmas tree designer, and I have personally been involved with the design of each and every Christmas tree that we’ve developed since I founded the company in 2006. In most cases, I review 3-8 iterations of a new tree from our R&D team before deciding whether it meets our standards and should go on to production. Over the next three months, I personally will make three separate trips to China to meet with our R&D team and to iterate the design details of our new products for next season. What this means for our customers is that they get the best trees available. Our products have been scrutinized and designed with great attention to detail, which is something that we can afford to do as a specialty retailer.
In contrast, Frontgate purchases their trees from importers who are middlemen between Frontgate and factories in China. One of Frontage’s holiday foliage buyers meets with brokers to select the trees for that season. Likely, they will ask for a few design changes as part of issuing a purchase order and then move on to the next product category. Some years Frontgate will advertise the tree as “Frontgate Exclusive,” which means that they are the only retailer selling that particular tree purchased from a broker. However, with something as complex as mimicking nature in the form of a Christmas tree, it’s difficult to do it well for each product when a limited set of buyers is selecting thousands of products to retail.